Frequently Asked Questions
Everything you need to know about shopping for your home on Houzz.
How can I track my order status?
You can track your order by visiting the 'Your Orders' section in your Houzz account. Once your item ships, we will also send a confirmation email with a tracking link from the carrier.
What is your return policy for furniture and decor?
Most items can be returned within 30 days of delivery. Items must be in their original condition and packaging. Please note that some products, such as custom-made items or floor samples, may be non-returnable.
Do you offer professional installation services?
Yes, Houzz connects you with local professionals for installation and renovation projects. You can browse our Pro Directory to find highly-rated contractors, designers, and installers in your area.
What should I do if my item arrives damaged?
If your order arrives damaged, please report it through your Houzz account within 48 hours of delivery. Upload photos of the damage, and our support team will assist with a replacement or refund.
Does Houzz ship internationally?
Currently, Houzz primarily ships within the United States and Canada. Shipping availability varies by individual seller and product; you can check specific shipping regions on the product detail page.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer financing options through Affirm for eligible purchases.